Optimizing Customer Service: Key Soft Skills for Success
Treasure True Value And Invest In Customer Service. Nothing Beats Humanity.
Optimizing Customer Service: Key Soft Skills for Success
Unlock the Secrets to Exceptional Customer Care in Just 10 Weeks!
Are you ready to elevate your customer service game to unprecedented heights? Welcome to "Optimizing Customer Service," a transformative 10-week course designed to equip you with the essential soft skills that spell the difference between good and outstanding customer interactions and experiences.
In this course, we go beyond traditional customer service approaches. We instill the mindset that service is not just a transaction—it's an experience. Discover how serving, rather than selling, can lead to lasting customer relationships.
Is your organization facing one or more of the following problems?
- Poor Reputation and Negative Publicity?
- Customer Churn and Reduced Revenue?
- Decreased Customer Satisfaction?
- Missed Cross-Selling and Upselling Opportunities?
- Increased Operational Costs?
Well.. your company could be having bad customer's reviews and thus company's reputation is at stake.
Encourage your employees to sign up for this course and let them be aware of what are the possible loopholes to gap it up. Accelerate X10 your business by increasing your customer's experience.
If you do need consultation, please do feel free to contact us for a no-obligation chat.
- Hear the story of our lead instructor, Allen Chew, who started from the same point you might find yourself now, and discover how they conquered the challenges to become a customer service champion. Read more under Bio.
- Uncover the secrets of effective communication, empathy, and problem-solving. Learn how to apply these soft skills to your role with practical, real-world scenarios.
Enroll now and gain access to a wealth of knowledge valued at over $8000. Act today, and for a limited time, secure your spot at only $39 !!(Original retail: $399)
- Master the Art of Communication:
- Learn how to tailor your communication to different customer personalities and situations.
- Develop Empathy and Understanding:
- Discover the power of empathy in creating genuine connections with your customers.
- Navigate Objections with Ease:
- Overcome objections confidently and turn challenges into opportunities.
- Create Irresistible Customer Experiences:
- Turn satisfied customers into loyal advocates by delivering exceptional experiences.
Why Choose "Optimizing Customer Service"?
- Proven Results:
- Our methods have transformed countless customer service professionals, leading to improved customer satisfaction and business success.
- Expert Instructor:
- Learn from industry expert who have walked the same path and achieved unparalleled success in the realm of customer service.
- Interactive Learning:
- Engage in practical exercises, case studies, and interactive sessions that ensure you can apply what you learn in real-world scenarios.
Take the Leap Towards Customer Service Excellence!
Your journey to becoming a customer service maestro begins here. Join "Optimizing Customer Service" now and unlock the door to a future where outstanding customer experiences are your norm.
Enroll today and let's embark on this transformational journey together.
Your Instructor
Allen Chew has been in customer service sector across various industries for the past 20 years. He is currently a Customer Experience Manager in a Telecommunication company. Throughout his customer service career, he has been in various industries, including Automotive, Tourism, Government Projects, Foreign Bank, MNC company and Telecommunication. He had also a full one year of insurance sales experience in a global insurance company.
Allen has vast experience in both contact centre and service centre setups. In his earlier career, he can be seen answering hotline calls in a call centre, handling emails and handling face-to-face complains from customers. He even has represented one of his employer in the Small Claim Tribunal and won the case. As he moved up the ranks, he carries on roles including Service Delivery Manager and am currently a Customer Experience Manager in a subsidiary company to a SGX listed company.
As part of his profile, he is a certified ISO 9001 and ISO 27001 internal auditor, including successfully implemented ISO 27001 in his organization.
Allen has greatly admire Sun Tzu's Art of War. He has experience in deploying these strategies in his leadership and business. Allen also has experience in personal finance, motivation, strategist, philosopher and an author.
Course Curriculum
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StartFoundations of Customer Service (3:19)
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StartCustomer Service in Contemporary Business (2:52)
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StartCustomer Service Standards and Metrics (3:20)
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StartCustomer Service as a Strategic Advantage (2:46)
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StartCustomer Service Team Dynamics (2:43)
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StartEthics and Integrity in Customer Service (2:35)
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StartVerbal Communication Mastery (2:52)
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StartNon-Verbal Communication Techniques (Part1) (2:10)
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StartNon-Verbal Communication Techniques (Part2) (1:23)
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StartActive Listening Skills (2:30)
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StartWritten Communication in Customer Service(Part1) (1:25)
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StartWritten Communication in Customer Service(Part2) (0:49)
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StartWritten Communication in Customer Service(Part3) (1:19)
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StartAdapting Communication Styles (2:22)
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StartHandling Difficult Conversations (3:17)
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StartUnderstanding Customer Emotions (2:45)
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StartPracticing Empathetic Listening(Part1) (2:06)
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StartPracticing Empathetic Listening(Part2) (1:41)
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StartExpressing Empathy Verbally (2:08)
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StartNon-Verbal Cues for Empathy (2:58)
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StartEmpathy in Problem Resolution (2:32)
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StartCultural Considerations in Empathy (2:57)