Are You A Value Investor? Invest In Customer Service That Actually Sells Your Products And Services
5 Exceptional Customer Service Skills To Upsell Your Next Customer In 3 Mins.
Is your organization facing one or more of the following problems?
- Poor Reputation and Negative Publicity?
- Customer Churn and Reduced Revenue?
- Decreased Customer Satisfaction?
- Missed Cross-Selling and Upselling Opportunities?
- Increased Operational Costs?
Well.. your company could be having bad customer's reviews and thus company's reputation is at stake.
Are you ready to elevate your customer service game to unprecedented heights? Hop on to my Customer Service training program title "Optimizing Customer Service: Key Soft Skills for Success" a transformative 10-week course designed to equip you with the essential soft skills that spell the difference between good and outstanding customer interactions.
Join me now at https://www.thenextlvl.co/p/optimizing-customer-se...
Your Instructor
Allen Chew has been in customer service sector across various industries for the past 20 years. He is currently a Customer Experience Manager in a Telecommunication company. Throughout his customer service career, he has been in various industries, including Automotive, Tourism, Government Projects, Foreign Bank, MNC company and Telecommunication. He had also a full one year of insurance sales experience in a global insurance company.
Allen has vast experience in both contact centre and service centre setups. In his earlier career, he can be seen answering hotline calls in a call centre, handling emails and handling face-to-face complains from customers. He even has represented one of his employer in the Small Claim Tribunal and won the case. As he moved up the ranks, he carries on roles including Service Delivery Manager and am currently a Customer Experience Manager in a subsidiary company to a SGX listed company.
As part of his profile, he is a certified ISO 9001 and ISO 27001 internal auditor, including successfully implemented ISO 27001 in his organization.
Allen has greatly admire Sun Tzu's Art of War. He has experience in deploying these strategies in his leadership and business. Allen also has experience in personal finance, motivation, strategist, philosopher and an author.